FAQ
Welcome to the Nuvera Lights FAQ page. Here you will find answers to the most common questions about our products, shipping, returns, and general policies. We aim to provide clear and transparent information to ensure a smooth and confident shopping experience.
If you do not find the answer you are looking for, our customer service team is happy to assist you. You can contact us during business hours using the details provided below, and we will respond as quickly as possible.
Shipping
Use this text to shareinformation about your product or shipping policies.
What is your order cut off time
Our order cut off time is 10:00 PM Greenwich Mean Time London.
Orders placed after this time are processed on the next business day.
How long will it take to get my orders?
Our total delivery time is 4 to 11 business days, Monday to Friday.
This includes all stages of the shipping process.
Handling time is 1 to 3 business days.
Transit time is 3 to 8 business days.
How can I track my order
You can track your order through our Track Your Order page.
Once your order has been shipped, you will receive tracking details by email when available, allowing you to follow your shipment step by step.
Returns and Refunds
Who is responsible for return shipping costs
The return shipping label is the customer’s responsibility.
We do not charge restocking or handling fees.
What is your return period
You may request a return within 30 days from the date your order was delivered.
When will I receive my refund
Refunds are processed within 10 business days after the returned item has been received and inspected.
Refunds are issued to the original payment method.
General Questions
What payment methods do you accept
We accept Visa and Mastercard.
All prices are displayed in British Pounds Sterling GBP.
Do you accept exchanges
No, we do not accept exchanges.
If you would like a different product, please place a new order.
How can I contact customer support
You can contact our customer service team by email or phone during business hours.
Email: info@nuveralights.com
Phone: +44 7782296348