Returns and Refund Policy
At Nuvera Lights, we offer a clear and transparent return policy in accordance with our Google Merchant Center settings.
Return Eligibility
- We accept returns for both defective and non defective products.
- Returned products must meet the following conditions
- The item must be new and unused
- The item must be returned in its original packaging
- Products that are opened, used, or damaged are not eligible for return
Return Window
Returns must be requested within 30 days from the date the order was delivered.
Return Method
- All returns must be initiated by mail.
- Returns are not accepted in store or at drop off locations.
- To request a return, please contact us by email.
- Return instructions will be provided after approval.
Return Shipping Costs
The return shipping label is the responsibility of the customer.
Customers are responsible for all return shipping costs.
Restocking Fees
There are no restocking fees applied to returned products.
Return Address
Room 409, Beverley Commercial Centre, 87 to 105 Chatham Road South,
Tsim Sha Tsui, Kowloon,
000, Hong Kong
Refund Processing Time
Once the returned item has been received and inspected, refunds are processed within 10 business days.
Refunds are issued to the original payment method used at checkout.
Exchanges
We do not accept exchanges.
Customers wishing to purchase a different item must place a new order.
Currency
All refunds are processed in British Pounds Sterling GBP.
Any currency conversion differences applied by your bank are outside of our control.
Contact Information
If you have any questions regarding returns or refunds, please contact us.
Email: info@nuveralights.com
Phone: +44 7782296348
Company Information
Company Name: Cognitio Corp.
Company Number: 76311031
Company Address: Room 409, Beverley Commercial Centre, 87 to 105 Chatham Road South, Tsim Sha Tsui, Kowloon, 000, Hong Kong